 | 1. Microsoft Dynamics CRM 4.0 Step by Step
EUR 15,70
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 | 2. Scoring Points: How Tesco Continues to Win Customer Loyalty
EUR 14,58
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 | 3. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service
EUR 6,00
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 | 4. Emotionomics: Leveraging Emotions for Business Success
EUR 17,48
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 | 5. The Trusted Advisor
EUR 10,43
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 | 6. Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
EUR 47,15
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 | 7. Programming Microsoft Dynamics CRM 4.0
EUR 24,18
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 | 8. The Crm Handbook: A Business Guide to Customer Relationship Management
EUR 26,80
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 | 9. Microsoft Dynamics CRM 4.0 Unleashed
EUR 30,38
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 | 10. Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences
EUR 10,74
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